Dealership Inbound Agent: AI Call Answering and Booking
The Inbound Agent answers the sales calls that come to the dealership — overflow during the day, evenings, or while the desk is on another line. It answers what the caller asked from approved store knowledge, transfers the callers who need a person to the targets the store nominated, and records a day and time the caller chose.
Answer the call, then answer the question
Calls on the lines a dealership points at the agent are picked up, including the ones that arrive during a delivery, over lunch, or after the sales floor closes. Hours, directions, whether a vehicle is still listed, and what to bring are answered from the store knowledge the dealership loaded, and anything the agent was not given is handed to the team instead of guessed at.
Route the caller who needs a person
A service question, a question about an existing deal, or a caller who simply wants a person goes to the transfer target the store nominated for that kind of call. Which calls transfer, and to whom, is configuration rather than something the agent decides, and a target that is not connected is not offered.
Book the visit the caller agreed to
The agent asks for a day and a time, repeats the time and the vehicle back on the call, and records both. Nothing is booked before the caller agrees to it, and no price or trade figure the agent was not given is quoted.
Configured by the dealership
The lines it answers, the coverage hours, the approved store knowledge, the transfer targets, and any CRM writeback are set per dealership before a call reaches it. A channel or integration a dealership has not connected does not run.
Frequently asked questions
What does the Inbound Agent answer?
The sales calls on the lines your dealership points at it. It answers from the store knowledge you loaded — hours, directions, whether a vehicle is still listed, what to bring — and says it will have someone check anything it has not been given.
Can it transfer a call to a person?
Yes, to the transfer targets your store nominates. Which calls transfer, and to whom, is part of configuration rather than something the agent decides on its own.
Does it book appointments?
It works toward a specific day and time the caller chooses, repeats that time back on the call, and records it with the conversation. Nothing is booked before the caller agrees to it.
What happens after the call?
The summary, the transcript, and the agreed time stay on one record, and whatever alerts or CRM writeback your dealership has connected are sent.
Does it cover after hours?
Coverage is configured per dealership. Some stores use it for overflow during the day, some for evenings and weekends, and some for both.